FAQ
Common questions.
Sign-up, payments, keys, cancellations. If something below doesn't cover what you need, just ask us.
How do I sign up for dog walking and pet sitting services? →
Send us a note through the contact page or call us. Business hours are Monday through Sunday, 8am to 8pm. We respond to most quote requests within a few business hours.
How are payments handled? →
Payments are auto-deducted at the end of each week for completed visits, via Time To Pet (TTP) — our client portal. We accept Visa, Mastercard, and Discover.
What parts of Manhattan do you cover? →
We focus on the high Upper East Side and Upper West Side — 96th to 110th Streets, river to river. The tight footprint is deliberate: it lets us send the same walker to your apartment every visit, instead of rotating a dispatch pool across the borough. Adjacent neighborhoods (Carnegie Hill, Manhattan Valley) on request — ask us about your block.
Do I need to give my walker a key? →
Yes — two sets of keys, unless your building has a concierge. One for your primary walker, one as a backup held by management. Standard practice for in-home pet services.
What's the best way to reach my walker? →
Through Time To Pet, our client portal. TTP gives you secure direct access to your walker for scheduling changes, photo updates after visits, and quick messages. Text and phone also work — same-day requests are handled by text whenever possible.
What is the cancellation policy? →
We need at least 24 hours notice before a scheduled visit to avoid a cancellation fee. Less than 24 hours notice will result in a charge of half the service that would have been provided. If you need to reschedule rather than cancel, text us — we can usually shift the time as long as we know in advance.
Still have questions?
Send a note. We respond to every email and call within a few business hours.
Email or call to get started